NOTICE: Internet Explorer was retired by Microsoft on June 15th, 2022 and is no longer supported. This could change how you access Online Banking.
Former Premier Business customers: No need to re-enroll in online banking. Log in with your existing credentials OR the new ones provided to you.
Welcome to the start of something great.
Commercial and Small Business Customers:
If you are a former Premier Bank Commercial or Small Business online banking user, you do not need to re-enroll. Use your existing username and your existing Company ID and password, or the one provided to you in previous communications.
REMINDER: Neither WesBanco nor Premier Bank will ever contact you to ask for your account number, card information, password, PIN, or any authentication codes. Scammers use technology to alter how a phone number appears on the Caller ID, making it look like they are calling from a trusted source. Do not share sensitive information with anyone.
Ready to serve you even better together.
It’s wonderful to have you with us. Our two trusted community banks are now one – stronger together and ready to serve you as WesBanco.
As you continue to get to know us, you’ll see we’re more than just another financial institution. Making a real difference in the lives of the individuals, families, businesses and communities we serve has set WesBanco apart for 155 years. From our Wheeling, West Virginia headquarters to across our nine-state footprint, WesBanco continues to be recognized nationally for exceptional performance.
Reminders:
- If you have yet to log in to Personal or Business Online Banking, now’s the time to get started, using the instructions emailed to you. Please remember that you do not need to re-enroll.
- Take WesBanco with you wherever you go. If you have not already, download the WesBanco Consumer Mobile app or the WesBanco CashFlow Connect app for business banking. Be sure to delete your Premier Bank apps.
Here to help make your WesBanco banking experience more rewarding than ever.
Your trust means everything to us as you move forward as a WesBanco customer. We’ll help you get the most out of your WesBanco relationship by bringing you solutions and service that can help you succeed. And we’ll always be here to answer your questions and provide any assistance you may need as you pursue your financial goals.
Checklist of Important Actions
We’ve bolded any actions you should take before Monday, May 19.
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Everyday Banking
- Update your contact information online or at your local branch.
- Plan ahead and take care of your banking prior to conversion weekend, beginning Friday, May 16.
- Begin using the WesBanco routing number, 043400036.
- To use Automated Telephone Banking, you will need to set
up an Access Number and Personal Identification Number.
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Online Banking
- Preview the new Personal and Business Online Banking systems at demos.wesbanco.com.
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Personal Online Banking
- Download the WesBanco Consumer Mobile app. Delete your Premier Mobile Banking app.
- Re-enroll in Zelle®.
- Re-establish:
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- Any external transfer accounts.
- Account alerts.
- Card controls and alert preferences (via mobile app only).
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Business Online Banking
- Update your phone number in Online Banking for multi-factor authentication before May 16.
- If you need more than 90 days of transaction history, print transaction history prior to conversion for your records.
- Print account transfer information prior to May 16 and
re-establish scheduled transactions in Business Online Banking on May 19. - Download the WesBanco CashFlow Connect app. Delete your existing Premier Bank app.
- Create additional users for Dual Control if sending ACH or Wire transactions of $50,000 or greater
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Review your contact info.
Now’s the time to make any updates to your contact information, to make sure we have what we need to keep in touch. You can update your preferences online or at your local branch.
Premier Bank -
Bank as usual right now.
For now, please continue to bank as you normally do. Use your current accounts and services, and count on your same team members to continue to deliver the exceptional service you deserve.
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Stay informed.
In a few weeks, your accounts will move to WesBanco. Keep coming back to this page for the latest and watch for updates from us.
Welcome Letter
Customer Service
We’re here to help. Continue to use your Premier Bank customer service options.
TALK TO US: 1-877-367-8178Hours:
M-F 8AM-6PM and Sat. 8AM-12PM
Chat with Premier Bank customer service
Hours: M-F 8:30am-4:45pm and Sat. 8:15am-11:45am- Send a secure message: Use your online or mobile account via the Message Center which can be found within the “Support” section of online/mobile banking.
Get answers to questions you may have.
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For 155 years, WesBanco has been a sound and stable financial institution committed to helping make every community we serve a better place for people and businesses to thrive. From our Wheeling, West Virginia headquarters to our legacy markets in nine states, WesBanco continues to be recognized nationally for exceptional performance.
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You’ll have enhanced services and products, with the same great local team and the people who you trust with your personal or business banking needs. Plus you’ll enjoy more service, support, resources, and tools to help you move ahead with confidence, whatever your personal or business financial goals.
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Yes, until our two banks are fully integrated, Premier Bank will operate as a division of WesBanco, with no changes to the way you bank.
- Continue to use your accounts just as you do today, with your same checks and debit cards.
- Access Premier Bank online banking with your same User ID and password.
- Continue banking at any Premier Bank branch.
- Make your loan payments as usual.
- Call your same contact numbers.
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Yes, as of May 19, 2025 everywhere you currently see the Premier Bank name will change to WesBanco, including signage at your branch and all documentation you receive about your accounts.
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Yes, your accounts will continue to be insured for up to the $250,000 deposit limit for a single bank. If you should happen to have accounts at both Premier Bank and WesBanco, your accounts will continue to be insured separately for six months following the completion of our merger.
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Our goal is to make the transition seamless for you. We’ll let you know about any changes to accounts or services well in advance. This will include your welcome kit with details about your accounts, transition information, any actions you may need to take, and new benefits that we can offer you. Information will be provided via email and in the mail. You should also check back to this site for the latest information about the transition.
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You can call the same team members you call today. The phone numbers will remain the same and they will be available to answer any questions you may have. For general help, please call 1-877-367-8178 or visit this web page for updates.
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Additional Resources